Return & Refund Policy
Thanks for choosing TezePower. We guarantee that all TezePower products are strictly tested by our quality inspectors before delivery. 

The following "Return & Refund Policy" applies to TezePower products.

Cancellation of order

TezePower generally sends out your orders within 1-2 business days. To cancel an order, please contact TezePower as soon as possible to cancel the order and the customer will get a refund within 12 hours if the products are not sent out.

But if the product for the order has been shipped, Shipped orders cannot be canceled.

Return Policy

Firstly, regarding the customer's feedback about a faulty battery and the request for a return, we offer the option for the customer to send the battery to our European repair department for repairs.

Upon receiving the item, we will conduct an initial inspection. If the issue is determined to be with the battery itself, our European repair team will handle the necessary repairs and send the fixed battery back to the customer free of charge.

Secondly, if the customer chooses not to send the battery to our repair facility for repairs and insists on returning the product for a refund, or you are not happy with your purchase, the customer will be responsible for the following fees:

Once we receive the returned item then give a refund.

✔15% restocking fee will be charged for a refund.
✔Return shipping label will be paid for by the buyer.
✔Only accept 30-day return policy only(Within 30 days after the order is delivered).
✔Use the Original package boxes.
✔Refund handling fee is borne by the buyer.
✔Please allow 1-2 weeks for your return to be processed.

1. Sale and promotional items are excluded and remain subject to our regular return/exchange policy.
2. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
3. tezepower.com will not issue refunds for products purchased through other entities, such as distributors or retail partners.
4. Returned items must be delivered to us unused, in original packaging, and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. 
5. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service.
6. We are unable to issue a refund without an actual receipt of the items or proof of received return delivery.
7. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. The return shipping fee will be borne by you. All goods will be inspected on return.
8. We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.
9. We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the DE must be returned from the DE.
10. If the user's return address differs from the original shipping address, resulting in shipping costs that exceed TezePower initial shipping costs, the user will be responsible for paying the additional shipping fees.
11. Customized items cannot be returned. Unfortunately, we cannot accept returns on sale items or gift cards.

IMPORTANT

• For items that arrive damaged or are defective, the customer MUST provide videos or photos to support the claim that the item arrived damaged or is malfunctioning. 
• If a customer refuses to or fails to provide videos or photos of a claimed malfunctioning/damaged item, this return will be treated as “buyer’s remorse” and the customer is solely responsible for shipping it back.
• If a customer claims an item is defective/damaged, the customer must provide proof before return, with no exceptions.
• If the return request for a damaged/defective item can be fixed with simple parts and support, we can provide the option of free replacement parts and advice on how to repair your item if the customer finds that to be the easier solution so you don’t have to ship a large bulky item back.
• Once we have received the approved returned item, we will review its condition. 

Shipping Cost

1. TezePower will pay for the cost of return shipping if the reason for the return was the result of OUR error.
We shipped out the wrong item.
We shipped it to the wrong address.
We shipped a duplicate order.

2. In the case of a return due to customer error, return shipping is the customer’s responsibility. Fees vary by region.

TezePower will provide the pre-paid return shipping labels to the customer and the shipping cost for returning the products will be deducted from the refund.

It is important to note that any order offered with special shipping charges is subject to a deduction from our actual outbound shipping costs.

Return Address

N26, 4th Floor, Hongyi Building, No. 227, Fulian 2nd District, Helian Community, Longhua Street, Longhua District, Shenzhen City, Guangdong Province, China

As we have warehouses in different places to receive the returned products, please contact TezePower customer service by email (service@tezepower.com) to obtain more return addresses.

Refunds

• To start a return, you can contact us at service@tezepower.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

More Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us.

Email: service@tezepower.com

Tel: +86 18814301918(WhatsApp)

We strive to respond to your questions within 24 HOURS
Customer service chat hours:
Time: Monday to Friday 9 am - 6 pm (CST)