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Return & Refund Policy
Thanks for choosing TezePower. We guarantee that all TezePower products are strictly tested by our quality inspectors before delivery. If you have any questions after receiving the products, please contact us by email: service@tezepower.com.

The following "Return & Refund Policy" applies to TezePower products.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If you are not happy with your purchase, we will accept a return of an unused product within 30 days. Once we receive the returned item then give a refund.

✔10% restocking fee will be charged for a refund.
✔Return shipping label will be paid for by the buyer.
✔30-day return policy only.
✔Use the Original package boxes.
✔Refund handling fee is borne by the buyer.
✔Please allow 1-2 weeks for your return to be processed.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@tezepower.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at service@tezepower.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping Cost

The shipping cost for returning the products will be borne by TezePower or the customer in the following situations.

1. When TezePower Pays For Return Shipping
TezePower will pay for the cost of return shipping if the reason for the return was the result of OUR error.

Examples of instances may include:

Item arrived defective and cannot be fixed with a replacement part.
We shipped out the wrong item.
We shipped it to the wrong address.
We shipped a duplicate order.
Item malfunctioned during the 30-day returns period. (The customer should install and operate the item properly per the product manual instruction.)
Special Case Explanation: In cases where a product has quality issues, users are required to return it to the designated TezePower warehouse in the EU, and TezePower will cover the shipping costs. However, if the user's return address differs from the original shipping address (for example, if the shipping address was within the EU, but the return address is in a remote or international location), resulting in shipping costs that exceed TezePower initial shipping costs, the user will be responsible for paying the additional shipping fees.

IMPORTANT

For items that arrive damaged or are defective, the customer MUST provide videos or photos to support the claim that the item arrived damaged or is malfunctioning. If a customer refuses to or fails to provide videos or photos of a claimed malfunctioning/damaged item, this return will be treated as “buyer’s remorse” and the customer is solely responsible for shipping it back.
If a customer claims an item is defective/damaged, the customer must provide proof before return, with no exceptions.
If the return request for a damaged/defective item can be fixed with simple parts and support, we can provide the option of free replacement part(s) and advice on how to repair your item if the customer finds that to be the easier solution so you don’t have to ship a large bulky item back.
Once we have received the approved returned item, we will review its condition. If the item is found to be defective, we will issue a refund within 3 workdays.
1. When the Customer Pays For Return Shipping
In the case of a return due to customer error, return shipping is the customer’s responsibility and shipping charges are paid by the customer. Fees vary by region.

TezePower will provide the pre-paid return shipping labels to the customer and the shipping cost for returning the products will be deducted from the refund.

It is important to note that any order offered with special shipping charges is subject to a deduction from our actual outbound shipping costs.

After the 30-day returns period, customers may use the TezePower Warranty Policy for repairs if the item is faulty or malfunctioning. Please refer to the TezePower Warranty Policy for details.

Return Address

N26, 4th Floor, Hongyi Building, No. 227, Fulian 2nd District, Helian Community, Longhua Street, Longhua District, Shenzhen City, Guangdong Province, China

As we have warehouses in different places to receive the returned products, please contact TezePower customer service by email (service@tezepower.com) to obtain more return addresses.

Refund Policy

The customer can return or refund a product for up to 30 days from the date received it. Please keep the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, the customer will be automatically refunded on the original payment method within 3 workdays. Please remember it can take some time for the payment bank or credit card company to process and post the refund too.

Returns may be requested for a refund if one of the following conditions is met:

Within 30 days of receiving the goods, the customer finds that the product has been damaged during transportation and can provide a certificate of damage;
Within 30 days of receiving the goods, the customer finds that the product is seriously inconsistent with the description of the original product in one or more important aspects;
Within 30 days after the customer receives the goods, it is found that the product has a performance failure that is not artificially damaged. The customer should assist us in completing all the battery testing, and both parties confirm that the product does have quality problems.
Cancellation of order

TezePower generally sends out your orders within 1-2 business days. To cancel an order, please contact TezePower as soon as possible to cancel the order and the customer will get a refund within 12 hours if the products are not sent out.

But if the product for the order has been shipped, we will refund the payment within 3 workdays after the shipped product is returned.

To cancel your order, please contact us via service@tezepower.com.

More Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us.
Email: service@tezepower.com

We strive to respond to your questions within 24 HOURS
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Time: Monday to Friday 9 am - 6 pm (CST)